{"id":1430,"date":"2019-04-05T16:00:34","date_gmt":"2019-04-05T13:00:34","guid":{"rendered":"http:\/\/turknetwp.local\/?p=1430"},"modified":"2023-10-16T09:37:50","modified_gmt":"2023-10-16T06:37:50","slug":"bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi","status":"publish","type":"post","link":"https:\/\/www.turk.net\/blog\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi\/","title":{"rendered":"Bir Ba\u015far\u0131 Hikayesi: Turknet Kurumsal Proje Y\u00f6netimi Mimarisi"},"content":{"rendered":"<p>Bu yaz\u0131m\u0131zda Turknet Kurumsal \u0130\u015f \u00c7\u00f6z\u00fcmleri i\u00e7in bir ba\u015far\u0131 hikayesine d\u00f6n\u00fc\u015fen Proje Y\u00f6netimi Mimari\u2019sini ve i\u015f yap\u0131\u015f \u015feklimize olan olumlu etkilerini payla\u015fmak istedik.<\/p>\n<p>Turknet Kurumsal olarak \u00f6nem verdi\u011fimiz ilkelerimizden birisi yap\u0131lan bir \u00e7al\u0131\u015fman\u0131n ya da ya\u015fanan bir vakan\u0131n sonu\u00e7lar\u0131n\u0131 de\u011ferlendirip, gerekli derslerin al\u0131nmas\u0131n\u0131 sa\u011flay\u0131p, i\u015f \u00e7\u0131kt\u0131lar\u0131n\u0131n deneyime d\u00f6n\u00fc\u015ft\u00fcr\u00fclmesidir. 3 sene evvel bu anlay\u0131\u015ftan yola \u00e7\u0131karak Proje Y\u00f6netimi Mimarisi\u2019ni in\u015fa ettik ve uygulamaya ald\u0131k. Bu model \u00f6ncesinde Sat\u0131\u015f ekipleri, Kurulum ekipleri ve Destek ekipleri ayr\u0131 departmanlar alt\u0131nda farkl\u0131 sahiplikler ve \u00f6ncelikler ile y\u00f6netiliyordu. S\u00fcre\u00e7sel anlamda bilgi ak\u0131\u015f\u0131nda kopukluklar, i\u00e7eride herkes kendi i\u015fi ile me\u015fgul olmas\u0131na ra\u011fmen bilgilendirilmedi\u011fi i\u00e7in karanl\u0131kta kalan m\u00fc\u015fteriler, \u00f6ncelik \u00e7ak\u0131\u015fmalar\u0131, departmanlar aras\u0131 s\u00fcrt\u00fc\u015fmeler ya\u015fan\u0131yordu.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-6331\" src=\"https:\/\/www.turk.net\/blog\/wp-content\/uploads\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi-img1-1.jpg\" alt=\"\" width=\"626\" height=\"337\" srcset=\"https:\/\/www.turk.net\/blog\/wp-content\/uploads\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi-img1-1.jpg 626w, https:\/\/www.turk.net\/blog\/wp-content\/uploads\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi-img1-1-300x162.jpg 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/p>\n<p>M\u00fc\u015fterilerimiz i\u00e7in maksimum verim ve memnuniyeti yaratamad\u0131\u011f\u0131m\u0131z\u0131 farkederek yap\u0131sal bir de\u011fi\u015fikli\u011fe gittik. M\u00fc\u015fterilerimiz ile sat\u0131\u015f s\u00f6zle\u015fme s\u00fcreci tamamland\u0131\u011f\u0131nda ba\u015flayan <a href=\"https:\/\/www.turk.net\/kurulum-hizmeti\" target=\"_blank\" rel=\"noopener\">kurulum<\/a> ve aktivasyon s\u00fcrecinde ya\u015fanan vakalardan ve m\u00fc\u015fteri geribildirimlerinden yola \u00e7\u0131karak, \u201cm\u00fc\u015fterilerimizin temel ihtiyac\u0131 nedir?\u201d sorusuna a\u015fa\u011f\u0131daki cevaplar\u0131 bulduk:<\/p>\n<ul>\n<li><strong>G\u00fcven duymak<\/strong><\/li>\n<\/ul>\n<p>Sat\u0131\u015f s\u00fcreci tamamlan\u0131r tamamlanmaz devreye giren Proje Y\u00f6neticilerimiz ile kurulacak mimari net olarak belirleniyor, tahmini kurulum tarihi s\u00fcrecin ba\u015f\u0131ndan belirleniyor ve beklentiler net olarak set edilmi\u015f oluyor. Bu sayede m\u00fc\u015fterilerimiz bizlere emanet ettikleri bu s\u00fcre\u00e7te g\u00fcven duyarak kendi i\u015f s\u00fcre\u00e7lerini planlayabiliyorlar.<\/p>\n<ul>\n<li><strong>Beklentilerinin net anla\u015f\u0131lmas\u0131 ve y\u00f6netilmesi<\/strong><\/li>\n<\/ul>\n<p>\u00d6zellikle karma\u015f\u0131k projelerde kurulum \u00f6ncesi m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131n ve altyap\u0131s\u0131n\u0131n el s\u0131k\u0131\u015f\u0131lmas\u0131,yol haritas\u0131n\u0131n belirlenmesi s\u00fcre\u00e7 y\u00f6netiminde verimlili\u011fi artt\u0131r\u0131yor ve sonradan do\u011fabilecek aksakl\u0131k ve eksik koordinasyonun \u00f6n\u00fcne ge\u00e7ilmesi hedefleniyor.<\/p>\n<ul>\n<li><strong>Etkin ve zaman\u0131nda bilgilendirme<\/strong><\/li>\n<\/ul>\n<p>M\u00fc\u015fterilerimizi s\u00fcrecin a\u015famalar\u0131 hakk\u0131nda etkin bir \u015fekilde ve zaman\u0131nda bilgilendirerek kurulum ve aktivasyon s\u00fcrecini hem m\u00fc\u015fterilerimiz hem de kendimiz i\u00e7in daha y\u00f6netilir hale getiriyoruz.<\/p>\n<ul>\n<li><strong>Tek kontak<\/strong><\/li>\n<\/ul>\n<p>Kurulum ve aktivasyon s\u00fcrecini u\u00e7tan uca tek bir Proje Y\u00f6neticisi y\u00f6netiyor. Bu sayede bilgi almak i\u00e7in farkl\u0131 departmanlar aras\u0131nda gezinmek, do\u011fru bilgiye ula\u015fmak i\u00e7in zaman harcamak yerine m\u00fc\u015fterilerimiz t\u00fcm s\u00fcreci yetkin bir kontak ile y\u00f6netiyorlar.<\/p>\n<p>\u0130ster \u00f6zel hayat\u0131m\u0131zda ister \u00e7al\u0131\u015fma hayat\u0131m\u0131zda olsun; yapt\u0131\u011f\u0131m\u0131z herhangi bir i\u015fin tan\u0131m\u0131n\u0131n net sahipli\u011finin g\u00fc\u00e7l\u00fc olmas\u0131 yap\u0131lan i\u015fin verimlili\u011fini \u00f6nemli \u00f6l\u00e7\u00fcde artt\u0131r\u0131yor. Turknet Proje Y\u00f6netim Mimarisi ile m\u00fc\u015fterilerimizin ihtiya\u00e7lar\u0131na g\u00f6re yap\u0131land\u0131rd\u0131\u011f\u0131m\u0131z Y\u00f6netilen \u0130\u015f Modelimizi hayata ge\u00e7irdik ve bu sayede m\u00fc\u015fterilerimizin Turknet ile olan yolculuklar\u0131n\u0131n en ba\u015f\u0131nda sa\u011flam temeller \u00fczerine in\u015fa edilmesini sa\u011fl\u0131yoruz.<\/p>\n<h3 style=\"line-height: 1.21739;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6333\" src=\"https:\/\/www.turk.net\/blog\/wp-content\/uploads\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi-img2-1.png\" alt=\"\" width=\"1018\" height=\"400\" srcset=\"https:\/\/www.turk.net\/blog\/wp-content\/uploads\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi-img2-1.png 1018w, https:\/\/www.turk.net\/blog\/wp-content\/uploads\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi-img2-1-300x118.png 300w, https:\/\/www.turk.net\/blog\/wp-content\/uploads\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi-img2-1-768x302.png 768w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/h3>\n<p>&nbsp;<\/p>\n<h3><strong><em>TURKNE<\/em><\/strong><strong><em>T&#8217; DE PROJE Y\u00d6NET\u0130M\u0130N\u0130 NASIL YAPIYORUZ<\/em>\u00a0?<\/strong><\/h3>\n<ul>\n<li>Aram\u0131za kat\u0131lan her yeni m\u00fc\u015fterimize u\u00e7tan uca sahiplik ilkesine g\u00f6re \u00a0ve tek kontak noktas\u0131 olarak bizler e\u015flik ediyoruz.<\/li>\n<li>Her yeni projemizin ba\u015f\u0131nda, ihtiya\u00e7lar\u0131 net olarak belirleyerek kurulum ve aktivasyon takvimini buna g\u00f6re olu\u015fturuyoruz. Bu takvimi \u00e7ok \u015feffaf bir \u015fekilde m\u00fc\u015fterilerimizle payla\u015f\u0131p beklentilerini buna g\u00f6re y\u00f6netiyoruz.<\/li>\n<li>Asla imkans\u0131z hedefler koymuyoruz.<\/li>\n<li>Projeyi s\u00fcrekli canl\u0131 tutarak, m\u00fc\u015fterilerimize \u00e7e\u015fitli ileti\u015fim kanallar\u0131 ile detaylarla bo\u011fmadan projelerinin son durumlar\u0131na ili\u015fkin d\u00fczenli bilgilendirmeler ge\u00e7iyoruz. Listeler de raporlarda bo\u011fulmadan, karma\u015fada kaybolmadan inisiyatif al\u0131p \u00e7\u00f6z\u00fcm \u00fcretiyoruz.<\/li>\n<li>Zaman zaman de\u011fi\u015fen proje etkenlerini an\u0131nda\u00a0tespit ederek kendimizi ve m\u00fc\u015fterilerimizi buna g\u00f6re pozisyonluyoruz.<\/li>\n<li>Turknet i\u00e7inde projeye katk\u0131 sa\u011flayabilecek her birimi;\u00a0departman ve unvan g\u00f6zetmeksizin s\u00fcrecin i\u00e7ine katmaktan \u00e7ekinmiyoruz.<\/li>\n<li>Mesleki bilgilerimizi s\u00fcrekli g\u00fcncel tutmak, yeni bilgiler edinmek ve empati g\u00fcc\u00fcm\u00fcz\u00fc artt\u0131rabilmek amac\u0131yla \u015firket i\u00e7i di\u011fer ekiplerle rotasyonlar yap\u0131yoruz.<\/li>\n<li>Tamamlanan projelerin ard\u0131ndan \u201cne \u00f6\u011frendik, neyi daha iyi yapabilirdik\u201d de\u011ferlendirmelerinde bulunuyoruz ki, bir sonra ki projelerimiz i\u00e7in dersler \u00e7\u0131kartabilelim.<\/li>\n<li>Ba\u015far\u0131lar\u0131m\u0131z\u0131 kendi i\u00e7imizde kutlamay\u0131, bundan mutlu olmay\u0131 \u00e7ok seviyoruz.<\/li>\n<\/ul>\n<p>Ba\u015fta da payla\u015ft\u0131\u011f\u0131m\u0131z gibi bizler yeni say\u0131labilecek bir olu\u015fumun par\u00e7alar\u0131y\u0131z.<\/p>\n<p>\u015eirket i\u00e7i y\u00f6netim deste\u011fini arkam\u0131za alarak; y\u0131llar\u0131n al\u0131\u015fkanl\u0131klar\u0131n\u0131, davran\u0131\u015f ve i\u015f yap\u0131\u015f \u015fekillerini de\u011fi\u015ftirdik. Proje y\u00f6netiminin merkezine m\u00fc\u015fteri memnuniyetini koyarak adeta Turknet \u2018e \u00f6zel kendi metodolojimizi yaratt\u0131k ve bundan da \u00e7ok b\u00fcy\u00fck keyif almaya devam ediyoruz<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"wp-image-1431 alignleft\" style=\"width: 106px;\" src=\"https:\/\/www.turk.net\/blog\/wp-content\/uploads\/bir-basari-hikayesi-turknet-kurumsal-proje-yonetimi-mimarisi-img3.png\" alt=\"\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Ufuk Atal\u0131<\/strong><br \/>\n<strong>Kurumsal Proje Y\u00f6netimi Grup M\u00fcd\u00fcr\u00fc<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda Turknet Kurumsal \u0130\u015f \u00c7\u00f6z\u00fcmleri i\u00e7in bir ba\u015far\u0131 hikayesine d\u00f6n\u00fc\u015fen Proje Y\u00f6netimi Mimari\u2019sini ve i\u015f yap\u0131\u015f \u015feklimize olan olumlu etkilerini payla\u015fmak istedik. Turknet Kurumsal olarak \u00f6nem verdi\u011fimiz ilkelerimizden birisi yap\u0131lan bir \u00e7al\u0131\u015fman\u0131n ya da ya\u015fanan bir vakan\u0131n sonu\u00e7lar\u0131n\u0131 de\u011ferlendirip, gerekli derslerin al\u0131nmas\u0131n\u0131 sa\u011flay\u0131p, i\u015f \u00e7\u0131kt\u0131lar\u0131n\u0131n deneyime d\u00f6n\u00fc\u015ft\u00fcr\u00fclmesidir. 3 sene evvel bu anlay\u0131\u015ftan yola \u00e7\u0131karak [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":3169,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-1430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sosyal-medya"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bir Ba\u015far\u0131 Hikayesi: Turknet Kurumsal Proje Y\u00f6netimi Mimarisi - 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